288bet Privacy Policy

1 Who We Are and How to Contact Us

This Privacy Policy applies to the 288bet platform, operated under the brand name "288bet" and accessible at https://288bet.games. When this Policy refers to "288bet", "we", "us", or "our", it means the operator of the 288bet platform and its associated services.

If you have any questions, requests, or concerns relating to this Privacy Policy or the way we handle your personal data, you can contact our dedicated privacy support team at any time:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week
• Response time: Within 48 hours for data-related enquiries

Please include your registered username or account reference number in all privacy-related correspondence so we can locate your records promptly and handle your request efficiently.

2 What Personal Data We Collect

288bet collects personal data from you in two primary ways: information you provide directly, and information collected automatically when you use the Platform. The categories of personal data we may collect include the following:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law (for example, problem gambling support documentation requested by the player).

3 How We Use Your Personal Data

288bet processes your personal data only for lawful, specified purposes. The table below sets out the specific purposes for which we use each category of data and the legal basis for doing so:

• Account creation and management: To register your player account, verify your identity, and manage your ongoing relationship with 288bet. Legal basis: contract performance.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks. Legal basis: contract performance.
• Identity verification (KYC): To comply with age verification obligations and prevent underage gambling. We require all players to be 21 years of age or older. Legal basis: legal obligation.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited activities. Legal basis: legitimate interest and legal obligation.
• Responsible gaming monitoring: To identify patterns of behaviour that may indicate problem gambling and to administer self-exclusion, deposit limits, and cooling-off requests. Legal basis: legal obligation and legitimate interest.
• Customer support: To respond to your enquiries, complaints, and requests via email or live chat. Legal basis: contract performance and legitimate interest.
• Marketing communications: To send you promotional offers, bonus alerts, and platform updates where you have opted in. Legal basis: consent. You may withdraw consent at any time via account settings or by emailing [email protected].
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the Platform's performance and user experience. Legal basis: legitimate interest.
• Legal compliance: To retain records as required by applicable laws and to respond to lawful requests from regulatory or law enforcement authorities. Legal basis: legal obligation.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or being required to do so by law.

4 Sharing Your Personal Data

288bet does not sell, rent, or trade your personal data. We may, however, share your data with trusted third parties where strictly necessary for the purposes described in this Policy. Such parties include:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks — to execute deposit and withdrawal transactions. These providers receive only the minimum data necessary to process the transaction.
• Identity verification providers: Third-party KYC service providers used to verify government-issued ID documents and confirm player age.
• Game content providers: Licensed game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and others) may receive anonymised session data for game functionality and fairness auditing purposes.
• Technology and hosting providers: Cloud infrastructure and server hosting partners who store Platform data on our behalf under strict data processing agreements.
• Fraud prevention and analytics services: Third-party tools used to detect suspicious activity, unusual login patterns, or bot behaviour.
• Legal and regulatory authorities: Where required by applicable law, a court order, or a legitimate regulatory request, we may disclose your data to the relevant authority. We will notify you of such disclosures where legally permitted to do so.

All third parties who receive your personal data from 288bet are bound by contractual data protection obligations that require them to handle your data securely, use it only for the agreed purpose, and not share it further without our written consent.

5 Cookies and Tracking Technologies

288bet uses cookies and similar tracking technologies (including local storage and session storage) to operate the Platform and improve your experience. Cookies are small text files placed on your device when you visit the Platform. We use the following categories of cookies:

• Essential cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking the Platform.
• Functional cookies: Remember your preferences such as language settings, display preferences, and last-used payment method to personalise your experience across sessions.
• Analytics cookies: Collect anonymised data about how players navigate the Platform — which pages they visit, how long they spend on each section, and where they encounter errors. This data helps us improve Platform performance.
• Marketing cookies: Used, with your consent, to deliver relevant promotional offers. These cookies track whether you have previously interacted with a promotion so that we do not show you duplicate offers.

You can manage your cookie preferences through your device browser settings. Note that disabling essential cookies will impair your ability to log in and use the Platform. 288bet does not use any third-party advertising network cookies that track you across other websites.

6 Data Security

288bet implements a multi-layered security architecture to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption: All data transmitted between your device and 288bet servers is encrypted using industry-standard TLS 1.2 or higher. Look for the padlock icon in your browser's address bar when accessing the Platform.
• Encrypted data storage: Sensitive data fields — including financial account numbers and identity document numbers — are stored in encrypted form at rest. Passwords are hashed using a one-way cryptographic function and are never stored in plain text.
• Access controls: Internal access to player personal data is restricted on a strict need-to-know basis. 288bet staff undergo background checks and regular data security training.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts as an additional layer of protection against unauthorised access.
• Intrusion detection: Automated systems monitor Platform traffic continuously for suspicious activity, including unusual login attempts, large withdrawal requests, and account takeover patterns.
• Regular security audits: 288bet conducts periodic security assessments of its Platform infrastructure to identify and address vulnerabilities proactively.

In the unlikely event of a data breach that poses a risk to your personal data, 288bet will notify affected players as promptly as practicable and take immediate remediation steps. If you suspect your account has been compromised, contact us immediately at [email protected] and change your password without delay.

7 Data Retention

288bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account plus five (5) years after account closure, to meet our legal, regulatory, and anti-money-laundering obligations.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of each transaction, as required for financial record-keeping compliance.
• KYC and identity verification documents: Retained for five (5) years after account closure or the completion of our KYC obligations, whichever is later.
• Marketing preference records: Retained until you withdraw consent or close your account, plus a brief overlap period to process opt-out requests.
• Customer support communications: Retained for two (2) years from the date of the last support interaction, or until resolution of any related dispute.
• Technical and analytics data: Aggregated or anonymised after thirteen (13) months and not associated with individual player records after that point.

When personal data is no longer required, it is securely deleted or irreversibly anonymised. We do not archive player data for longer than legally necessary.

8 Your Data Rights

As a 288bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account username or reference number.

9 Children and Minors

The 288bet Platform is strictly for adults aged 21 years and above. We do not knowingly collect, store, or process personal data belonging to any person under the age of 21. If you are under 21, you must not use the Platform or submit any personal data to us.

If 288bet discovers or is notified that a person under 21 has registered an account and submitted personal data, we will immediately close that account, delete the associated personal data (subject to any mandatory legal retention obligations), and refund any deposits to the original payment source. If you believe a minor has created an account on our Platform, please notify us immediately at [email protected].

10 International Data Transfers

288bet primarily stores and processes player data on servers located in secure data centres. Where data is processed or accessed by third-party service providers located outside Bangladesh — for example, game studios, cloud infrastructure providers, or KYC verification services — we ensure that appropriate data transfer safeguards are in place.

Such safeguards include contractual data processing agreements that require the receiving party to maintain data protection standards equivalent to those described in this Policy. We do not transfer player data to jurisdictions that do not provide an adequate level of data protection without first putting appropriate protective measures in place.

11 Third-Party Links

The 288bet Platform does not contain links to external third-party websites. In the event that any future feature of the Platform displays content sourced from a third party, that third party's own privacy policy will govern the collection and use of any data you submit to them directly. 288bet is not responsible for the privacy practices of any third-party service.

12 Changes to This Privacy Policy

288bet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or Platform features. The "Last Updated" date at the top of this document will be revised whenever material changes are made.

For significant changes that affect your rights, we will notify you via a notice displayed on the Platform or via a message sent to your registered email or mobile number, at least seven (7) days before the revised Policy takes effect. Continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised terms, you must stop using the Platform and contact us to close your account.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 288bet protects your personal data.

13 Contact Us About Privacy

All privacy-related requests, enquiries, or complaints should be directed to our support team. We are committed to addressing all data-related concerns promptly and professionally.

• Email: [email protected]
• Subject line: Please include "Privacy Request" and your account username for faster processing
• Response time: Within 48 hours for standard queries; within 30 days for formal data subject access requests
• Available: 24 hours a day, 7 days a week

288bet takes all privacy concerns seriously. If you are not satisfied with our response to a privacy-related complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.